Privacy Policy

SECTION 1: SUMMARY

This Privacy Policy explains how I collect, use, disclose, transfer and store your data. In summary:

  • I keep the information I hold about you to a minimum

  • I use your data to respond to your enquiries, provide services to you, manage my relationship with you and meet our legal obligations

  • I delete your data when it’s no longer required for those purposes

  • Your data is not provided to third parties except when stated otherwise

  • I am happy to accommodate your privacy rights

  • I take your privacy and security seriously and as such have created this Privacy Policy with you in mind to make it clear what I’m doing with your data. If there’s anything you are unclear on, please get in touch and I’ll be happy to go through any questions or concerns you may have.

SECTION 2: WHAT DATA DO I HOLD?

As part of my service, I do have to collect and store some information from you. As a client, I will hold the following information about you:

  • Your name, identity and contact information

  • Fitness data

  • Health questionnaires.

SECTION 3: HOW DO I USE YOUR INFORMATION?

Where I have referenced the basis of me processing (e.g. “Basis: Article 6(b)”), this is in reference to the article of the General Data Protection Regulation under which I undertake the processing in question.

Dealing with enquiries

If you make an enquiry (this could be via email, telephone, social media, etc), I will respond to your enquiry. All communications are recorded. This is to allow me to create relevant documentation, as well as being able to monitor delivery of my service and ensure I am offering the best service possible.

Basis: Article 6(b) – your details are processed prior to performance of a contract.

Records of all enquiries are kept for subsequent follow-up and internal record keeping relating to business activity.

Basis: Article 6(f) – legitimate interests include being able to carry out business planning and forecasting.

While undertaking sessions with me

If you are training with me, I will retain your health questionnaire, and fitness data, to help me track your progress and ensure you are training safely.

Basis: Article 6(b) – your details are processed as part of performance of a contract.

SECTION 4: WHAT ARE YOUR RIGHTS?

You have rights relating to personal data that I process about you. These rights include:

  • You can apply to be provided with a copy of any personal data that I hold relating to you

  • In some situations, to restrict processing of your personal data or ask for it to be deleted

  • To ask for any inaccurate information to be corrected

  • Individual customers can appeal to me not to use their personal data for business forecasting under legitimate interests

If you would like to exercise any of these rights, please get in touch by emailing victoria@wholeyfit.org.

If you are still dissatisfied with the way I deal with your data or requests, you are within your rights to lodge a complaint with the ICO (Information Commissioner’s Office).

Third parties

As a general principle, I will not transfer your personal data to third parties without your permission, unless you have purchased a product or service from me which is provided by a third party.

There may be legitimate or legal reasons that I may have to pass your information to a third party for other reasons, such as:

  • I have partners who provide services to me, who may be able to see small amounts of information. For example, my telephone provider could see what phone numbers I’ve dialled for billing purposes

  • If I receive a court order to disclose your information, I may be forced to do so. Where possible, I would notify you of this before I would hand over any data.

Retention periods

Data about clients will be held for the duration of their relationship with me, and then three years thereafter.